Refund Policy

REFUND POLICY

You can cancel your appointment either by calling 800.980.9914 or emailing clients@theetaxfixer.com The Tax Fixer prior to your appointment time in accordance with the Notice Requirements below based on your appointment type. You may cancel for any reason. Upon request, your credit card will be credited 50% of your appointment fee that you paid to schedule the specific appointment.

If you choose to cancel any appointment outside of the appointment time (i.e., less than 48 hours for a Discovery Call or Consultation; less than 72 hours for the following types of appointments: Pre-Offer Assessment, Budget Creation, Business/Personal Pre-Offer Assessment or The Offer: Negotiating Debt with the IRS), you will be assessed a cancellation fee equal to 50% of your appointment fee.

If you are more than 15 minutes late to the following appointments: Consultation, Pre-Offer Assessment, Budget Creation, Business/Personal Pre-Offer Assessment or The Offer: Negotiating Debt with the IRS, your appointment will forfeited due to none attendance and failure to cancel within the appointment time above.

For example, if you pay $50.00 to schedule a Discovery Call, and you cancel your appointment less than forty-eight hours before the appointment time, you will be assessed a cancellation fee of $25.00. Afterward, your credit card will be credited in the amount of $25.00. If you pay $450 to schedule a Budget Creation Appointment, and you cancel your appointment less than seventy-two hours of the appointment time, you will be assessed a cancellation fee of $225.00. Afterward, you will be credited in the amount of $225.00.

Also, if you fail to appear for your consultation appointment and provide no notice whatsoever to The Tax Fixer, this will be considered a “No-Show”, and you will be assessed a cancellation fee equal to 100% of your appointment fee. 

The Tax Fixer understands that you may encounter unavoidable circumstances that cause you to cancel your appointment within less than the stated timeframes above. In these special circumstances, The Tax Fixer reserves the right to waive your cancellation fee.

The Tax Fixer reserves the right to cancel or modify appointments where it appears that a client has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the consultation reservations contain or resulted from a mistake or error. In extreme circumstances, you may be banned or blacklisted from booking future appointments with The Tax Fixer. 

The Tax Fixer firmly believes that excellent client relationships are based on mutual understanding and effective communication. If you have any questions about our cancellation fees, please call 800.980.9914.

CANCELLATION FEES AND REFUNDS OF DISCOVERY CALLS AND CONSULATIONS REQUIRE - FORTY-EIGHT (48) HOUR NOTICE OF CANCELLATION.

PRE-OFFER ASSESSMENT, BUDGET CREATION, BUSINESS/PERSONAL PRE-OFFER ASSESSMENT OR THE OFFER: NEGOTIATING DEBT WITH THE IRS REQUIRE - SEVENTY-TWO (72) HOUR NOTICE OF CANCELLATION.

NOTICE REQUIREMENTS 

The Tax Fixer provides a variety of appointment services on a fixed fee basis. The amount of the appointment fee depends upon the type of consultation. Payment for your appointment is required by credit card at the time of booking.

The Tax Fixer understands that situations arise in which you must cancel your appointment. We therefore kindly request that if you do cancel your appointment, you do so as soon as practical, and at the least, within the notice requirements outlined above. This will allow us to assist other clients who are waiting for an appointment to be scheduled in that appointment slot.